The responsibility of managing your restaurant’s reputation rests on your plate.
Restaurants face unique challenges when it comes to reputation management. Whether you’re an aspiring or established restaurateur, it’s important to understand how customers perceive and experience your eatery, so that you can protect, improve and grow your business.
A good reputation can lead to more customers. A bad one can cost you customers – and money. Good reviews may bring you new customers and negative reviews will likely drive them away. Review sites like Yelp, Google and TripAdvisor are the most common places where customers will leave reviews, but new ones like Uber Eats are now also a must to respond to, especially if your business does a lot of take out and delivery. These platforms should be part of your online marketing strategy if you aren’t already using them. Social media is also becoming a key place for restaurants to communicate with customers – especially younger diners who are more likely to use social media than older generations.
When you’re running a restaurant, reputation management is a top priority. You want to make sure that your guests have a great experience, and that you’re able to address any issues they might have with the service or product.
But when you’re also managing other aspects of your business – from marketing to operations – managing those reviews can feel like an impossible task. And if you don’t do it well, it can be damaging to your company’s reputation.
So how do you find the time and energy to deal with all this?
One option is to outsource your reputation management efforts to an agency partner. This can be an excellent way to take some of these responsibilities off your plate so that you can focus on what really matters: running your restaurant.
Breadth is an expert in reputation management, and we’ve been doing it for years. We know how to do it right – and that’s exactly why we want to help you!
We know that you’re busy. You’ve got a million things on your plate, and sometimes it feels like there are just not enough hours in the day. But with our help, you can take off some of those tasks that aren’t bringing you value: we’ll take care of your reputation management so that you can focus on what matters most.
Let us take this off your plate and let’s chat!